Who we are
This website is operated by Wellbeing Places Limited trading as WBPDUX, unless a separate operating entity is confirmed. Registered company number 11342583. Registered office: 5/6 Salmon Fields Business Village, Oldham, Lancashire, United Kingdom, OL2 6HT. Contact: info@wbpdux.co.uk. ICO registration: ZA740377.
What we do
We provide business document intake, document-management and referral-support services. In the business energy context, we collect information to help identify, organise and route documents for assessment. We do not provide legal advice and we do not guarantee that any matter will be accepted or result in recovery.
Information we collect
Business name, company number, trading name, address, site address, contact name, role, email, telephone number, energy supplier, historic supplier, broker/consultant used, MPAN, MPRN, contract dates, signed authority documents, supplier bills, contracts, broker emails, terms and related supporting evidence.
Why we use it
To respond to enquiries, verify business and site information, manage document intake, organise evidence, request missing documents, refer a matter for assessment where appropriate, maintain records, handle complaints, comply with legal obligations and improve our workflow.
Lawful bases
Depending on the activity, we may rely on legitimate interests, contractual necessity, legal obligation and consent. Consent is used where we ask for a specific optional permission, such as separate utility-review contact or marketing. Consent can be withdrawn at any time.
Retention
Initial enquiries that do not progress should normally be retained for up to 12 months. Active matters should be retained while the matter is live and for a reasonable audit/limitation period after closure. Sensitive identity documents should not be requested at initial enquiry stage and should be separately restricted if later required.
Your rights
Individuals may have rights to access, rectification, erasure, restriction, objection, portability and withdrawal of consent. Requests should be sent to info@wbpdux.co.uk. Individuals also have the right to complain to the Information Commissioner's Office.
Marketing and opt-out
You can object to or opt out of marketing or non-essential contact at any time by emailing info@wbpdux.co.uk. WBPDUX should maintain suppression records to ensure opt-out requests are respected.